All rate plans are monthly pay as you go plans that include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included with every rate plan as well as roaming on the same network. Each plan comes with a set 30 day billing cycle to use your included minutes. If you need additional minutes then you can buy a cash card to hold you over until your next billing cycle starts. Cash card minutes do not expire and rollover every month.

Your included minutes are anytime minutes and are not based on peak and off-peak times.

Services such as 411 will deduct $1.50 from your cash balance. International Long Distance will deduct from your cash balance depending on the country that you call. See the ILD rates https://tunitymobile.com/managementconsole/public/ildrates.aspx. For plans that are not unlimited, each minute you have is worth a specific amount, so the equivalent number of minutes to cover the charges will be deducted from your account.

If you run out of minutes on your last call, you will be billed for that amount of time. This amount will create a balance due, which will then be deducted from your cash balance when you purchase a cash card or your next month of service.

All services are supported by a coast-to-coast PCS 100% all-digital coverage area. Applicable fed, state, and local taxes may apply.

The International Long Distance (ILD) program is similar to using a calling card, however, with this program, no physical card is necessary. The integrated international long distance program allows you to call friends and relatives all around the world directly from your cell phone or any other number listed on your dashboard.

To place an ILD call, simply dial the systems access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. ILD call charges are deducted directly from your available minutes or cash balance and additional funds can be added at any time by simply purchasing additional cash cards.

You can also place ILD calls from any other number listed on your dashboard. To do this, you will need to add the phone number of the other location to your account by contacting a dealer or customer service, or logging into your account online and clicking on ILD.

For immediate answers about your Mobile Wallet, call the IVR number, which is an automated 24/7 phone system designed to give you the information you need right away. You can find this number on your receipt or other documentation you received when you activated your phone, or you can ask customer service. If you call from your cell phone minutes will be deducted from your account.

You can call customer service at (844) 550-1806 . If you call from your cell phone, minutes will be deducted from your account. Your balance is updated every 5 minutes, so there may be a short delay accounting for any calls you just made.

You can log into your account online or call customer service to buy more airtime. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it).

With this feature turned on, we will automatically charge the card on file five days before your plan expiration date. We can also automatically charge your card when you need more airtime during the middle of the bill cycle with our On Demand functionality.

If you are a current customer, log into your account online and select Current Plan Information. To view all plans, select New Service on the homepage. You may also contact customer service for plan information.

We do not want to cut off your service in the middle of a call, and cut-off minutes helps prevent you from going over your minutes by suspending your service while you still have a few remaining minutes. If you are sensitive to even small overages, we recommend setting cut-off minutes for 10 minutes so that when you have only 10 minutes remaining, your service will be suspended until you add more minutes. You can adjust and tailor the number of minutes for your cut-off minutes at anytime by calling customer service. Because we do not cut off your last call, you can potentially go over your remaining minutes, and those overage minutes are deducted when your next cash card or plan is loaded.

You can log into your account online or call customer service at the number listed at the top of the screen. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo and the CVV number located on the back).

If you prefer, you can also activate the convenient Autopay feature. With this feature turned on, we will automatically charge your credit card when you need more airtime. If you do not have the Autopay feature turned on, you must log into your account online or call customer service at (844) 550-1806 to purchase your next month of service.

All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.

Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.

If your plan is suspended, you may be out of minutes or your cash card or plan has expired. You can check your remaining minutes by calling the automated IVR, accessing your account online, or contacting customer service. If you are out of minutes, simply add minutes to your account to restore service. If your phone is deactivated, you will need to reactivate your service and then add minutes.

You can reactivate your phone online or by contacting customer service. Any balance due from your old account will be attached to your new account and minutes are deducted to cover those fees.

You can add or remove voicemail at anytime, by calling customer service at (844) 550-1806 and requesting this change.

To set up your voicemail dial your mobile number and press # at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.

You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the # key during the greeting. After you enter your security code, simply follow the automated instructions.

You can block or add text messaging at anytime and at no extra charge by calling customer service and requesting this change of service or disabling feature on your dashboard.

You can change your mobile number anytime by logging into your account online and